Versand

At Furless, we are committed to providing a smooth and reliable shipping experience. Please read our shipping policy carefully before placing your order.

Processing Time

Orders are processed within 1–3 business days after payment has been successfully received. Once your order has been shipped, you will receive a tracking number via email.

Estimated Delivery Time

Most orders are delivered within 3–14 business days, depending on your location and local carrier services.

Please note that delivery times are estimates and may occasionally be affected by factors beyond our control, such as weather conditions, customs processing, holidays, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout. Any available free shipping promotions will be clearly displayed on our website.

Customs, Duties & Taxes

Good news! You do not need to worry about customs duties, import taxes, or additional import fees. Any applicable customs-related costs are covered by Furless, so there will be no unexpected charges upon delivery.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

If an incorrect or incomplete address is provided, Furless cannot be held responsible for delays, failed deliveries, or packages delivered to the address provided by the customer.

Lost or Delayed Packages

If your package appears to be lost or has not arrived within a reasonable time, please contact us. We will work with the shipping carrier to investigate the issue and provide an appropriate solution where applicable.

While we will do our best to assist, Furless cannot be held responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our control.

Delivered but Not Received

If the tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbors, or your local carrier.

If you still cannot locate your package, contact us and we will do our best to assist you.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery and include your order number along with clear photos of the damaged item and packaging. We will review your claim and provide a suitable resolution.

Contact Us

If you have any questions regarding shipping or your order, our support team is always happy to help. Please include your order number when contacting us so we can assist you as quickly as possible.